Customer Agreement
This Customer Agreement (“Agreement”) supplements the Veltor Terms of Service and applies when you purchase a paid plan, execute an order, or use the Live production environment. Capitalized terms not defined here have the meanings given in the Terms of Service.
Effective date: October 8, 2026
Veltor is operated by Scalith, LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States. Questions: support@veltor.dev.
1. Order of precedence
If there is a conflict among documents governing your use of the Service, the following order applies: (a) a mutually executed enterprise order form signed by both parties; (b) this Agreement; (c) the Data Handling Addendum; (d) the Terms of Service; (e) the Privacy Policy and Cookie Policy; and (f) the Documentation. An enterprise order form may modify only the sections expressly identified in that order form.
2. Subscription and access
Subject to payment of applicable fees and compliance with this Agreement, Scalith, LLC grants you a non-exclusive right to access and use the Service for your internal business purposes during the subscription term specified in your Order. Test and Live environments are logically separated; credentials and data in one environment do not authorize access to the other.
3. Service levels and support
Unless a separate service-level agreement is executed, the Service is provided on a commercially reasonable efforts basis. Standard support is available through support@veltor.dev during published business hours. We may perform scheduled or emergency maintenance with reasonable notice when practicable.
4. Fees and invoicing
Fees, included usage, metered components, taxes, and billing frequency are specified at checkout or in your Order. Usage-based charges are calculated from our measurement systems, which are authoritative absent manifest error. You are responsible for timely payment. Late amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law, plus reasonable collection costs.
5. Customer Data and data protection
You instruct Scalith, LLC to process Customer Data to provide the Service. The parties agree to the Data Handling Addendum, which is incorporated by reference. You represent that your instructions comply with applicable data protection law and that you have provided required notices to data subjects.
6. Security and compliance cooperation
We maintain administrative, technical, and organizational measures designed to protect Customer Data as described in the Data Handling Addendum and Documentation. You are responsible for securing your systems, integrations, and credentials. Each party will cooperate with reasonable security inquiries and lawful requests, subject to confidentiality and applicable law.
7. Publicity
Neither party may use the other’s name, logo, or trademarks in marketing without prior written consent, except that Scalith, LLC may identify you as a customer in a non-attributable customer list unless you opt out by email to support@veltor.dev.
8. Warranty disclaimer
EXCEPT AS EXPRESSLY SET OUT IN A SIGNED ENTERPRISE ORDER FORM, THE DISCLAIMERS IN THE TERMS OF SERVICE APPLY TO THE SERVICE PROVIDED UNDER THIS AGREEMENT.
9. Term and renewal
The initial term begins on the date specified in your Order. Subscriptions renew for successive periods equal to the initial term unless either party gives notice of non-renewal before the end of the then-current term as described at purchase or in the Order. We may change fees for renewal terms with advance notice.
10. Termination for cause
Either party may terminate this Agreement for material breach if the breach is not cured within thirty (30) days after written notice. Scalith, LLC may suspend the Service immediately for non-payment, security risk, or violation of acceptable-use restrictions.
11. Effect of termination
Upon termination, your access to paid features ends. You may export Customer Data through available dashboard tools before termination when permitted by your role. We will delete or return Customer Data in accordance with the Data Handling Addendum and configured retention settings, except where retention is required by law or permitted for backup, billing, audit, or dispute resolution as described in the Privacy Policy.
12. Governing law
This Agreement is governed by the laws of the State of Wyoming, without regard to conflict-of-law principles. Disputes are subject to the jurisdiction and venue provisions in the Terms of Service.
13. Contact
Contract and billing questions: support@veltor.dev.